Refund and Returns Policy

At aidreaminterior.com, we sell digital products only, such as downloadable wall art. We also recommend external products through affiliate links (e.g., Amazon, Etsy, or other shops). For those external purchases, the return policy of the respective retailer applies. We do not handle returns or refunds for products bought outside our website.

This Return Policy applies exclusively to digital products purchased directly through our website.

1. No Physical Shipping

AI Dream Interior does not sell any physical items.
All purchases are instant digital downloads.
For affiliate-linked products, returns, refunds, or exchanges must be handled directly with the external retailer where the purchase was made.

2. Digital Products & Right of Withdrawal

Under EU consumer law, the right of withdrawal expires for digital downloads once the download has started.
Therefore, we generally do not offer refunds for digital products unless:

  • The file is corrupted or cannot be opened.
  • The incorrect file was provided.
  • The download does not work due to an error on our side.

In these cases, we will resolve the issue by providing the correct or a new file.

3. When Refunds Are Possible

A refund may be considered only when:

  1. The file is technically defective.
  2. The wrong file was delivered.
  3. The download has a verified technical issue that cannot be solved.

Refunds are not provided for:

  • Choosing the wrong size, format, frame, or print service.
  • Accidental purchases or changing your mind.
  • Products that have already been successfully downloaded.
  • Dissatisfaction with colors or style (minor color differences may occur due to screen or printer settings).

4. Contact & Timeframe

If you experience an issue with your digital product, please contact us within 14 days of your purchase at:

📧 info@aidreaminterior.com

Include your order number and a short description of the issue so we can assist you quickly.

5. Re-Sending Files

Lost your files or is your download link no longer active?
We’re happy to re-send your purchased files once, free of charge, as long as the purchase can be verified.

6. Affiliate Products (External Shops)

If you purchase a product through one of our affiliate recommendations:

  • The purchase is made directly with the external retailer.
  • Their own return and refund policies apply.
  • We are not responsible for shipping, delivery issues, returns, or product availability.

For questions about these external purchases, please contact the retailer’s customer service.

7. Custom Orders

Custom digital products are available on request only.
Custom orders may have different conditions, which will be agreed upon in writing before purchase.
In most cases, custom work is non-refundable, unless the file is defective or incorrect.

8. Fraud Prevention

To protect our business and our customers:

  • We may request proof when a refund claim is made.
  • We may deny a refund if multiple or suspicious claims occur.
  • We reserve the right to restrict future purchases in cases of suspected abuse or fraud.

9. Questions?

If you need help or have any concerns, feel free to reach out:

📧 info@aidreaminterior.com

We’re happy to assist you!